The Bluechipdealer Group recognizes an individual's right to make a complaint about its service, staff and conduct ,where that individual interests appeared to have been adversely and unjustly impacted by such services or conduct.
Complaint Resolution options:
The goal of local resolution is to address and resolve the problems as quickly and directly as possible. Local resolution involves a discussion with the owner of the member (dealership) in question. This is a prerequisite to the next step.
The Bluechip Group Resolution committee is a neutral board, working within existing group policy and procedures to address and resolve disagreements informally. The goal is to achieve a fair and reasonable solution of the complaint that is satisfactory to all parties involved.
If a complaint has not been resolved through the local resolution process you may refer the complaint to the Bluechipdealer Resolution Board.
All complaints must be submitted in writing to firstname.lastname@example.org No telephonic complaint will be accommodated. Please set out the details of the complaint, including the background, the grounds of the complaint and the redress sought.
On the receipt of the complaint the Bluechip Group Resolution Board office will:
Any person at any time, may make a complaint to an external agency such as the Motor Industries Ombudsman (www.miosa.co.za) or the National Consumer Tribunal. (www.thenct.org.za).